Returns & Exchanges

We accept returns only in the situations below. Please read this page before sending anything back.

Our return policy

We accept returns only within 7 days of delivery, and only if:

• You received the wrong item, or
• The product has major damage (not minor wear from shipping).

Items must be unused and in original condition (including packaging where applicable).

How to request a return

1. Contact us within 7 days of delivery with your order number and clear photos of the issue (wrong item or damage).
2. Wait for our team to approve the return and send you instructions (return address or courier details).
3. Send the item back only after approval. Pack it securely.
4. After we receive and inspect the item, we will process a refund or replacement as agreed.

Return shipping costs

Return shipping is normally paid by the customer. If the return is because of our mistake (wrong item sent or we confirmed a fault on our side), we will cover reasonable return shipping as stated when your return is approved.

What we don’t accept

We do not accept returns for change of mind, minor colour or appearance differences, or items that have been used, damaged after delivery, or are not in resalable condition. Some items (e.g. personalised or custom-printed goods) may not be returnable once produced—ask us if unsure.

Refunds

Approved refunds are processed to the original payment method where possible, within a reasonable time after we receive and inspect the return (typically 7–14 business days, depending on your bank or card provider).

Questions? Get in touch—we are happy to help.